Bike Hub

How Bike Hub Pay works

Accepted offer amounts can't be edited in the app; how to adjust a total.

Can I change the offer amount after it's been accepted?

How do I cancel a Bike Hub Pay deal?

The fees associated with buying or selling via Bike Hub Pay.

What does it cost to use Bike Hub Pay?

Bike Hub Pay is a recommended, but optional service.

Is Bike Hub Pay compulsory?

Reporting a suspicious or incorrect advert.

How do I report an advert?

Withdraw a pending Bike Hub Pay offer yourself, no approval needed. Steps, what happens next, and what it means for the listing.

How do I withdraw a Bike Hub Pay offer?

Nick Webb

Matt Eagar

Answer your questions about how Bike Hub Pay works

Bike Hub Pay

How does Bike Hub Pay protect me as a buyer?

Bike Hub Pay payments are tied to their deal and can't be carried over to another item.

Can I move my payment to a different item?

What to do once your Bike Hub Pay item arrives, and the 48-hour inspection window.

My item has been delivered. Do I need to do anything?

You're entitled to a full refund if the seller can't supply the item after accepting your offer.

What if the seller can no longer supply the item?

How do I pay for a Bike Hub Pay deal?

How to make an offer on something you want to buy

Making an offer with Bike Hub Pay

What happens after I receive the item?

What if my purchase doesn't arrive?

Goods not as described on a Bike Hub Pay deal

What if the item received isn't as described?

Refund policy

Learn how to find and download your Order Confirmation document after completing a Bike Hub Pay transaction, and understand what it does and doesn't cover.

How do I get an invoice for my Bike Hub Pay deal?

The steps to take to request a Bike Hub Pay refund

How to request a refund after receiving the item

Made a Bike Hub Pay payment by EFT? Here are the expected timelines and what to check if it has not reflected.

When will my EFT payment reflect?

Buying with Bike Hub Pay

Bike Hub Pay Seller Protection & Benefits

How does Bike Hub Pay benefit me as a seller?

How to accept or decline an offer I've received

Responding to a Bike Hub Pay offer

How do I verify that Bike Hub has received payment?

When is it safe to ship or hand over my item?

How do I enable Bike Hub Pay?

How buyer payment and shipping/collection works.

I've accepted a Bike Hub Pay offer, what now?

What if the buyer doesn't make payment?

The payout process for a seller using Bike Hub Pay

When do I receive payment?

Item shipped, but the buyer claims to have not received it

What if the buyer doesn't receive the item I've sent

Selling with Bike Hub Pay

Which courier should I use to ship my bicycle and parts?

Counter-to-counter services like PostNet and Paxi can be used with Bike Hub Pay.

Are Counter-To-Counter Services Allowed with Bike Hub Pay?

Using Bike Hub Pay for In-Person Collections

How do Collection deals work?

Who pays for shipping and makes the arrangements in a Bike Hub Pay deal.

How does shipping work?

Shipping and Delivery

Find answers and get help from Intercom Support and Community Experts

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