Waiting for a purchase to arrive can be stressful, so here's exactly how Bike Hub Pay protects you if something goes wrong. Your money stays safely with us until you've received your item and confirmed you're happy. You're never out of pocket.

If the item isn't shipped within 7 days of your payment, we'll cancel the deal and refund you in full.

If the seller has shipped the item but it hasn't reached you within 7 days, you may be eligible for a refund. Please note: if the courier confirms delivery to the address you provided, we'll consider the item delivered. This protects both buyers and sellers from disputes over items that were genuinely delivered.

If your tracking shows delivered but you haven't received the item, tell us anyway. We'll look into it with you.

Open your deal page. You'll find an option there to cancel the deal, and the buttons change depending on where the deal has got to. If you're not sure which applies, start a chat from your deal page and we'll pick it up with you. You're not on your own, we're here to help.