Bike Hub

How does Bike Hub Pay protect me as a buyer?

Bike Hub Pay payments are tied to their deal and can't be carried over to another item.

Can I move my payment to a different item?

What to do once your Bike Hub Pay item arrives, and the 48-hour inspection window.

My item has been delivered. Do I need to do anything?

You're entitled to a full refund if the seller can't supply the item after accepting your offer.

What if the seller can no longer supply the item?

How do I pay for a Bike Hub Pay deal?

How to make an offer on something you want to buy

Making an offer with Bike Hub Pay

What happens after I receive the item?

What if my purchase doesn't arrive?

Goods not as described on a Bike Hub Pay deal

What if the item received isn't as described?

Refund policy

Learn how to find and download your Order Confirmation document after completing a Bike Hub Pay transaction, and understand what it does and doesn't cover.

How do I get an invoice for my Bike Hub Pay deal?

The steps to take to request a Bike Hub Pay refund

How to request a refund after receiving the item

Made a Bike Hub Pay payment by EFT? Here are the expected timelines and what to check if it has not reflected.

When will my EFT payment reflect?

Matt Eagar

Nick Webb

Buying with Bike Hub Pay

Find answers and get help from Intercom Support and Community Experts

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