Buying or selling a bike with someone you've never met takes trust. Bike Hub Pay means you don't need any.
The buyer pays us, not the seller. We hold the money while the bike makes its way over. The seller ships knowing the money is safe. The buyer checks the bike over and confirms they're happy. Then we pay the seller.
Nobody has to go first.
Why it's safe
The money sits with Bike Hub until the deal is done. Payment goes into a Bike Hub holding account, where it is held for the seller but not yet theirs. It is released only once the buyer has the item and confirms it's as described. If that never happens, the money goes back to the buyer.
Both sides are verified. Buyers and sellers both provide identity details before a deal can proceed, and sellers provide bank details too. On deals of R5,000 or more we check identity details against official records, in line with FICA. We also verify that the bank account belongs to the seller before any payout is made.
There is time to check the item. On couriered deals the buyer has 48 hours from delivery to inspect the item and raise a problem before confirming. Nothing is released to the seller until they do.
How it works
1. Agree on a deal
The buyer submits an offer using the Make an offer button on the advert page.
The seller accepts or declines. Offers expire after 24 hours if unanswered.
2. Buyer pays securely
Once the seller accepts, the buyer pays Bike Hub, not the seller:
Card - approved instantly via our payment provider, Peach Payments. An additional transaction fee applies.
EFT - approved once the funds clear in Bike Hub's holding account. Instant EFT and PayShap clear far faster than a standard EFT. See when will my EFT payment reflect?
3. Seller ships or hands over the item
Only once payment has cleared do we tell the seller to go ahead:
š¦ Courier - the seller ships the item and adds tracking details to the deal.
š¤ Collection - the buyer and seller arrange a safe meet-up.
4. Buyer confirms acceptance
The buyer inspects the item on delivery or collection:
If it matches the description, they confirm acceptance on the deal page.
If something is wrong, they raise it instead of confirming. See what happens after I receive the item.
5. Seller gets paid
Once the buyer accepts, Bike Hub releases the funds to the seller's verified bank account. Done and dusted. š
If something goes wrong
This is the part that matters, and it's why the money is held in the first place.
If you're buying
The item never arrives. You haven't confirmed anything, so the funds are still held. We refund you.
The item isn't as described, or arrives damaged. Raise it within 48 hours of delivery instead of confirming, and you can request a return and refund.
Your plans change before the item ships. You can ask to cancel. If the seller agrees, you're refunded. See the refund policy for the details.
If you're selling
The buyer doesn't pay. You never ship, and nothing is owed. The deal expires 48 hours after the buyer is asked to pay, and your advert goes live again automatically.
The buyer has the item but hasn't confirmed. We send reminders. Where tracking shows it was delivered, we can treat the goods as accepted after the 48-hour inspection window and release your payout. We look at each case, so contact us if yours is stuck.
You don't think a refund request is fair. You don't have to agree to it. Contact support from the deal page and we'll look at what was advertised and what was delivered.
Refunds are paid by EFT to the buyer's bank account. For the exact grounds and timeframes, see the refund policy, or read how do I cancel a Bike Hub Pay deal?
What it costs
The buyer pays the Bike Hub Pay protection fee. Sellers pay no Bike Hub Pay fee at all, and receive the full amount they agreed to.
Protection fee: 3.9% of the offer amount, with a minimum of R65 and a maximum of R1,650. The exact amount is shown before anyone commits to anything.
Transaction fees: may apply depending on the payment method. See the full cost breakdown.
If a deal doesn't go ahead, there's no fee.
Want to know more?