Bike Hub

Click Contact Us in the footer of any Bike Hub page to start a chat with us. You can also start a chat from the icon in the bottom-right corner of the Help Centre.

Prefer email? Write to <a href="mailto:help@bikehub.co.za" rel="nofollow noopener noreferrer" target="_blank">help@bikehub.co.za</a>.

We reply during business hours, Monday to Friday, 8am to 5pm. We don't offer telephone support. ​

If you want to get in contact regarding advertising on Bike Hub, visit our <a href="https://www.bikehub.co.za/advertising" rel="nofollow noopener noreferrer" target="_blank">advertising page</a> or email <a href="mailto:advertising@bikehub.co.za" rel="nofollow noopener noreferrer" target="_blank">advertising@bikehub.co.za</a>. ​

Press releases, articles and gear reviews

Got a question about being featured on Bike Hub, or want to send us a press release? Email our editorial team at <a href="mailto:press@bikehub.co.za" rel="nofollow noopener noreferrer" target="_blank">press@bikehub.co.za</a>.

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If you want to	Do this
Contact a seller, not Bike Hub	See How do I contact a seller. If the advert has expired or been deleted, see contacting the seller of an expired or deleted advert.
Chase a Bike Hub Pay deal or payment	Open the deal page. Your current step, deadline and next action are shown there. If it's still unclear, start a chat from the deal page so we can see the deal.
Resolve a dispute with a buyer or seller	See Resolving disputes on Bike Hub.
Report a scammer or a suspicious listing	Use the Report link on the listing or the user's profile. This reaches our safety team directly and is faster than email.
Find out why your advert isn't showing	See I can't find my advert, what's happened?
Sort out a boost or promotion you've paid for	See I am not seeing my promoted advert, why?
Sort out a login or password problem	See Login and Account Settings.
Delete your account	See Deleting My Bike Hub Account.

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