Bike Hub Pay is a safe and convenient way to trade on the Bike Hub marketplace, offering protection for both buyers and sellers.

How it works

1. Agreement: The buyer and seller agree on a deal

To kick off a deal the buyer submits an offer via the "Buy with Bike Hub Pay" button on the advert page. Note: The seller first needs to enable Bike Hub Pay on their advert, if they've not done so already.

2. Payment: The buyer makes payment

Once the seller has accepted the offer, the buyer will be asked to make payment via Bike Hub Pay. EFT payments are made directly to a bank account held by Bike Hub (details will be supplied at the payment step). Credit Card payments are made via our payment provider, PayFast.

3. Delivery: The seller delivers the goods

After the payment has cleared in the Bike Hub account, the seller is given the all-clear to ship or hand over the goods. For a courier deal, the seller will be asked to supply tracking information. For a collection deal, it's up to the parties to arrange a meetup.

4. Acceptance: The buyer accepts the goods

Once the goods have been delivered to the buyer in the condition described, the buyer confirms their acceptance. If the goods aren't as described or there's an issue the buyer can log a dispute at this point.

5. Payout: The seller receives the payout

That's it! Once the goods have been delivered and accepted by the buyer, the funds are released to the seller and the deal is complete.

What it costs

A Success Fee of 3% of the sale price (or a minimum of R49) is deducted from the final amount paid to the Seller. A Transaction Fee may be charged to the Buyer depending on the payment method.

Find out more about the Fees here.

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