The password reset email should arrive within a few minutes. If it hasn't, work through these in order.
1. Check your spam or junk folder
Look for an email called Password Recovery. If you find it there, mark it as "not spam" so future emails from us reach your inbox.
2. Check which email address you used
This is the most common cause. The reset only works with the exact email address your Bike Hub account is registered with.
For security, the confirmation screen looks the same whether or not an address is registered with us. So if you've typed an address we don't recognise, or one you've never used on Bike Hub, you'll see the same "check your email" message but no email will be sent.
If you have more than one email address, try the others. Your account is most likely on whichever one receives Bike Hub notifications.
3. Did you sign up with Google or Apple?
If you created your account using the Google or Apple buttons, you may never have set a Bike Hub password, so there's nothing to reset. Use the same button on the login page to sign in instead.
Facebook and Twitter logins have been retired. If that's how you used to sign in, request a password reset using the email address your account is registered with. Once you've set a password you can sign in with your email address as usual.
4. Use the most recent link, within the hour
Two things catch people out:
Reset links expire after one hour. If you're clicking a link from an older email, request a new one.
Only the newest link works. Requesting another reset email cancels every earlier link. If you asked more than once, go to the most recent email and ignore the rest.
Still nothing?
Click Contact Us in the footer of any Bike Hub page and tell us the email address you're trying to reset. We can check whether an account exists on it and help you from there.
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